This website (“Site”) is owned and operated by Ticketebo Ltd trading as Ticketebo ("Ticketebo"). Throughout these User Terms, the terms “Ticketebo”, “we”, “us” and “our” refer to Ticketebo and its associated entities and “you” refers to the individual accessing the Site.
These terms and conditions govern the relationship between you and Ticketebo. There may be additional terms and conditions imposed by an event organiser or venue operator in respect of an event for which you purchase tickets. It is your responsibility to review these terms prior to the purchase of tickets.
Ticketebo may vary these Terms at any time and will post the variations on this Site. By continuing to use the Site after the varied terms are posted, you agree to be bound by the variation.
1. Who we are and what we do
1.1. Ticketebo facilitates the sale of tickets and membership registrations by organisers by allowing them to create an event page on the Site from which tickets or registrations can be purchased by you (“event page”), and giving organisers access to a secure payment gateway. As such, except as specified in these Terms, we are not liable for any dispute over an event or a ticket purchase.
1.2. Details of the event organiser can be found on each event page. Each ticket is issued subject to the terms and conditions of the event organiser and/or the venue at which the event is held.
1.3. We have no control over ticket prices, postage and handling fees or ticket delivery methods.
1.4. You acknowledge that Ticketebo acts as an agent for the relevant event organiser. Any claims with respect to purchase of tickets or membership registrations (including cancellation or postponement of events) lie solely with the event organiser and to the extent permitted by law Ticketebo takes no responsibility or liability for such claims.
2. Purchasing tickets or registrations
When you make a purchase from the Site you acknowledge and agree that:
2.1. All information you provide is true, accurate, and complete and will be maintained and kept up to date.
2.2. It is your sole responsibility to maintain the confidentiality of any password you create for accessing content on the Site or in the course of purchasing tickets.
2.3. You may only buy a maximum of 10 tickets for each event unless expressly authorised otherwise by the event organiser. The reselling of tickets is strictly prohibited. Tickets found to be resold may be cancelled without a refund and the bearer refused entry.
2.4. We reserve the right to cancel any ticket and refund the amount paid where there has been an error in ticket pricing (whether due to human error or a transactional malfunction of the Site).
2.5. The event organiser has the right to add, withdraw or substitute artists, other than the primary artist, use understudies, vary the advertised program, seating arrangements and audience capacity and deny admission with reasonable cause including due to intoxication, unsociable behaviour, failing to observe lawful directions, possession of invalid or insufficient tickets or ID or health and safety precautions.
2.6. You are responsible for collecting the tickets in accordance with the delivery method chosen by you. No refunds or exchanges are provided for lost or stolen deliveries or for a failure on your part to collect (including to produce sufficient proof of identity to collect), sign for or print the tickets. It is your responsibility to allow adequate time for the delivery of tickets.
3.1. All credit card purchases are processed through our secure online payment system. The event organiser determines how you may pay for tickets and registrations.
3.2. Tickets purchased on the Site are subject to a non-refundable per order booking fee which may, at the option of the event organiser, either be identified separately to you or included in the ticket price. In some cases, delivery prices and credit card surcharges will also be clearly identified and charged.
3.3. Unless stated to be otherwise, charges referred to for any tickets or registrations supplied via the Site are stated inclusive of VAT where relevant. A tax invoice will be provided to you upon completing your purchase of tickets (where relevant). VAT means Value Added Tax which is a tax added to the value of goods in the UK (Currently this is 20%). Your tax invoice will clearly show the break down of VAT chargeable.
3.4. All prices are stated in £ Sterling.
4. Cancelled, varied or postponed Events
4.1. Sometimes events are cancelled, varied or postponed by the event organiser due to situations which affect the performer, staff or audience. Unless otherwise stated, the event organiser will offer a comparable ticket at a varied or rescheduled event, or a refund for cancelled events. Proof of purchase may be required. The event organiser is solely responsible and liable for providing any refund or comparable ticket.
4.2. So that the event organiser can contact you with information relating to your tickets or the event, we may be required to pass on your contact information. We do not authorise the event organiser to send you any unsolicited emails, mail or “spam”. (unless you have opted in to receive further correspondence from the organiser during the ticketing process).
4.3. We and the event organiser will use reasonable endeavours to notify ticket holders of a cancellation, variation or postponement; however the responsibility to ascertain whether an event has been cancelled, varied or postponed is yours. We do not guarantee that ticket holders will be informed of a cancellation, variation or postponement before the date of the event.
4.4. In the event of a cancellation, the ticket price will be refunded on to the credit card you used to purchase the relevant tickets. To the extent permitted by law, any booking fees paid by you and any optional extras that you selected (such as SMS ticket delivery; postage) will not be refunded.
5. Exchanges and refunds
5.1. All ticket sales are final. No exchange or refund will be given except in the case of a cancelled or rescheduled event as set out in the LPA Code of Practice (see section 4). For clarification, you are not entitled to a refund if:
5.1.1. You are not satisfied with the event;
5.1.2. You are no longer able to attend the event (but you can give your ticket to someone else to use);
5.1.3 You purchase a ticket in error.
5.1.4. You arrive late or are refused entry; or
5.1.5. There is a change in support act.
In the unusual event where an event organiser does offer a refund due to unforseen and extenuating circumstances, the booking fee (whether paid for by the event organiser or the patron, will not be refunded to the patron) the booking fee is 4.95% with a minimum charge of 75p per order. In addition a refund charge may be applied per order of £1.99 to help cover administrative costs.
5.2. If your ticket is lost, stolen or damaged (including if it is lost in the mail), we are not required to replace it unless we can identify the seat corresponding to the ticket, or in the case of a general admission ticket can identify and cancel the relevant ticket. We may charge a reasonable administration fee in these circumstances.
6. Unauthorised Use
The following are examples of unauthorised use of the Site and therefore such actions constitute a breach of these Terms. You agree that you will not:
6.1. facilitate illegal ticket sales or use the Site to resell tickets of any kind, including by way of unauthorised framing or links to other sites for the purpose of reselling;
6.2. interfere with the proper working of the Site or take any action that imposes an unreasonably large burden on the Site;
6.3. request more than 1,000 pages of the Site in any twenty-four hour period or make any other request to transactional servers more than once during any three second interval (this applies equally to a group of individuals acting in concert); or
6.4. hack into the Site or utilise automated means to process or place ticket orders including the use of robots, spiders or other devices to process ticket sales.
7. Permitted Use of the Site
7.1. You may use the Site for your personal use only. You may make a temporary copy of all or part of the Site on your local computer for the sole purpose of viewing it. You may also retain a single permanent copy of a part of the Site for your personal use (including to purchase tickets). You may not otherwise in any form copy, reproduce, modify, create derivative works, publish or distribute the material on the Site without the prior written consent of Ticketebo or as permitted by applicable copyright laws.
7.2. All content, images, software and designs on the Site (“Content”) are owned by us or used under licence or with consent, including from event organisers. The Content is protected by copyright under the laws of Australia and other countries through international treaties. You must not remove any proprietary notice or credits contained on the Site.
7.3. The Site contains trade marks, logos and trade names of Ticketebo which may be registered or otherwise protected by law. You must not use any trade marks, logos or trade names which are used on the Site. Nothing contained on this Site should be construed as granting any licence or right to use any trade mark displayed on the Site.
7.4. We reserve all of our rights to enforce our intellectual property rights to the fullest extent of the law.
8. Links and Third Party Content
8.1. While we will do all that is reasonable to review the appropriateness of the content on the Site, not all the information and content provided by event organisers can be checked to ensure it is accurate and/or inoffensive. You must rely on your own enquiries as to the accuracy of information provided on the Site, including venue, artist and program information, seating arrangements and audience capacity.
8.2. The Site may contain links to third party websites which should be used at your own discretion. Ticketebo does not sponsor or endorse any external website. We are not responsible for the content or reliability of any linked websites and cannot guarantee that these links will work all of the time or will not contain viruses.
8.3. From time to time, we may allow users to contribute to the Site (“User Content”), including via a user profile, bulletin board or chat area (“Contribution Areas”). The Contribution Areas are not for commercial use and you agree not to advertise or promote the sales of ticket or services of any kind via in the Contribution Areas. You must obtain our prior written consent to make commercial offers of any kind, whether by advertising, solicitations, links, or any other form of communication.
8.4. Ticketebo does not accept any liability in relation to User Content or your use of or interaction with third party websites (and associate content) or businesses, nor do we make any guarantee or promises regarding the content, products or services that they provide.
9. Breaches of Terms
If you breach these Terms or we believe you are or were acting in concert with any person who has done so, we may without prior notice:
9.1. block or limit your access to the Site;
9.2. cancel any tickets, registrations or ticket orders you have placed via the Site without refund;
9.3. take legal action against you; and/or
9.4. prohibit you from future ticket or registration purchases;
10. Disclaimer and Limitation of Liability
10.1. You use the Site at your own risk.
10.2. We do not guarantee, represent or warrant that the Site will be free of defects or bugs, or that your access will be uninterrupted, timely or error free. Your access to the Site may be suspended without notice in the case of system failure, maintenance or repair or any reason beyond our control.
10.3. We reserve the right to change or discontinue any feature or service on the Site at any time.
10.4. To the extent permitted by law, we exclude all conditions and warranties relating to your use of the Site that are not set out in these Terms.
10.5. The goods and services provided by Ticketebo come with certain guarantees that cannot be excluded under UK Consumer Law. Our liability for any breach of those guarantees is limited to the replacement of goods or re-supply or services or the replacement cost of goods or re-supply of services. As agent for the event organiser, our services to you are solely the facilitation of ticket sales.
10.6. In relation to any express warranty or condition set out in these Terms in connection with goods or services supplied or offered by us via the Site, our liability to you will be limited to the amount(s) paid by you (if any) in respect of those goods or services.
10.7. Ticketebo disclaims any and all liability for the acts, omissions and conduct of any event organisers, third party users, promoters, advertisers and/or sponsors on the Site or otherwise related to your use of the Site. We are not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or referenced on the Site.
You agree to fully indemnify and hold us harmless against any expenses, costs, loss (including consequential loss) or damage that we may suffer or incur as a result of or in connection with your use of, or access to or conduct in connection with the Site, including any breach by you of these Terms.
12. General Provisions
12.1. The Terms shall in all respects be governed by the laws of Victoria, Australia. You consent to the exclusive jurisdiction of the courts in Victoria to determine any matter or dispute which arises under the User Terms.
12.2. If any provision of the Terms is deemed invalid or unenforceable, all or part of that provision will be severed from the Terms and will not affect the enforceability of the remaining provisions of the Terms.
12.3. No waiver of any term of the Terms shall be deemed a further or continuing waiver of such term of any other term. Any failure to assert any right under the Terms shall not constitute a waiver of such right.
Registered Company Address: International House, 61 Mosley Street, Manchester, M2 3HZ, United Kingdom.
Reg. Company (England & Wales) No: 12383730
VAT No: 354 5996 53
Tel: 01617 680 580